Privacy Policy

Last updated: 15/06/2025

Imia Healthcare respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our Platform or purchase our Products.

  1. Information We Collect
    We may collect the following categories of data:
    • Personal Information: Name, email, phone, billing/shipping address.
    • Payment Details: UPI, card, wallet (processed securely by payment partners; we do not store sensitive details).
    • Order Data: Purchase history, delivery records.
    • Technical Data: Device type, IP address, cookies, browsing behavior.
    • Communication Data: Queries, feedback, customer support interactions.
  2. How We Use Information
    We use your information to:
    • Process and fulfill orders.
    • Deliver Products via logistics partners.
    • Respond to customer support requests.
    • Improve Products, services, and website performance.
    • Send promotional updates (only with your consent).
    • Comply with legal, tax, and regulatory obligations.
  3. Children’s Privacy
    Our Platform is intended for use by adults (18+). Parents/guardians may purchase Products for children but must provide their own information. We do not knowingly collect personal data from children under 18. If such data is identified, it will be deleted.
  4. Cookies & Tracking
    We use cookies and similar technologies to:
    • Improve website functionality
    • Remember user preferences
    • Analyze traffic and usage patterns
    Users may disable cookies in browser settings, but some features may not work correctly.
  5. Sharing of Information
    We do not sell or rent personal information. Data may be shared only with:
    • Service Providers (courier, payment, IT support, marketing tools)
    • Regulatory Authorities (if required by law)
    • Business Transfers (mergers, acquisitions, restructuring)
    All third parties are bound by confidentiality obligations.
  6. Data Retention & Security
    Data is retained only as long as necessary for the purposes described. Order/payment records may be retained longer per Indian tax/accounting laws. We employ encryption, firewalls, and access controls, but no system is 100% secure.
  7. Your Rights
    You may:
    • Access, review, and correct your personal data.
    • Request deletion of data (subject to legal compliance).
    • Opt out of marketing communications anytime.
  8. Third-Party Links
    Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.
  9. Updates to Policy
    We may update this Privacy Policy periodically. The updated version will be posted with a revised effective date.
  10. Contact Us
    For privacy concerns or data requests, contact:
    IMIA Healthcare Private Limited
    📧 wecare@imiahealthcare.in
    ☎️ Contact Number: 7506022202